Outsourced Technical Support | Outsourced Hosting Support
Certification | RHCE Certified |
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Expertise | Linux | Windows | cPanel | Plesk |
Work Experience | 0.5-1yrs |
English Communication | Good |
Contact Medium | Live Chat | Phone Call | Skype |
Working Hours | 48 hrs/week |
Skill Set | Server Monitoring | Initial ticket replies | Ticket SLA Maintaning | L1 Support |
Charges | USD $5/hr |
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- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
- 1 hour response time
- 24 hours resolution time
- Complete Server Management
- Basic Server Security
- Instant Communication with Datacenter
- Ticket, Live Chat support
Certification | RHCE | cPanel Certified |
---|---|
Expertise | Linux | Windows | cPanel | Plesk | Backup | Migrations |
Work Experience | 1-2yrs |
English Communication | Good |
Contact Medium | Live Chat | Phone Call | Skype |
Working Hours | 48 hrs/week |
Skill Set | Server Monitoring | Investigation & Troubleshooting | Ticket Replies | Escalation | L2 Support |
Charges | USD $8/hr |
- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
- 30 min response time
- 24 hours resolution time
- Basic Server Security
- Instant Communication with Datacenter
- Ticket, Skype, Live Chat support
Certification | RHCE | Windows | Cloud Certified |
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Expertise | Linux | Windows | Bash Scripting | Backup | Migration | Database replication | Cluster |
Work Experience | 4+ yrs |
English Communication | Good |
Contact Medium | Skype |
Working Hours | 48 hrs/week |
Skill Set | Escalation | DR | Environment Setup | Security & Hardening |
Charges | USD $10/hr |
- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
- 20 minutes initial response time
- 12 hours resolution time
- Free Basic Server Monitoring
- Complete Server Management
- Advanced Server Security
- Instant Communication with Datacenter
- 24×7 availability
- Ticket and Skype support
Certification | AWS, GCloud, Azure Cloud Certified |
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Expertise | Linux | Windows | S3 Backup | Migration | EC2 Management | Cluster Setup | ELB | High-Availability Setup | Disaster Recovery |
Work Experience | 4+ yrs |
English Communication | Good |
Contact Medium | Skype | Slack | Email |
Working Hours | 48 hrs/week |
Skill Set | Cloud Environment Setup | Cluster setup | Architecture Designing & Deployment | DevOps | Migration |
Charges | USD $15/hr |
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- Purely White-labelled Support
- Helpdesk – WHMCS, Kayako, Custom helpdesk
- AWS, GCloud, Azure, Alibaba Cloud, Jelastic PaaS
- Architecture Designing, Deployment
- Billing Optimization
- After Support and Management
- Complete Cloud Environment Management
- Advanced Cloud Security
- 24×7 availability
- Ticket and Skype support
Seeking a 24×7 outsourced technical support partner or a reliable server management firm that can manage tickets and chats for your web hosting company with incomparable excellence? Look no besides! 24×7 ServerSupport is among the most esteemed and best outsourced hosting service company that offers 24×7 proactive server monitoring, web hosting technical support on OS like Windows, Linux, and control panels like Plesk, DirectAdmin, cPanel, remote server management, and practically all hosting technologies for server owners, web hosts, and data centers of every size.
At 24x7ServerSupport, we help companies take a people-critical view to delivering Outsourced services. Through this approach, our clients realize major improvements in service delivery and business impact, including improved productivity, simplified management of the computing environment, and optimized infrastructure. We specialize in server security, server management, Level-1,2,3 issue fixes before the users realize they are happening. Our focus is to help organizations achieve their business objectives through their most important asset, their people. We have created below 3 packages to achieve the goal for our clients.
