Unlimited Ticket Support
WHAT THE UNLIMITED TICKET PLAN INCLUDES
Features of the unlimited ticket plan Installing and setting up a control panel
For your new servers, we install and configure the control panel. We provide support for ISPconfig, Directadmin, Plesk, Webmin, and cPanel.
Transfer of Accounts, Server Migration, and Restoration
According to the terms of this plan, we will free of charge move your hosting server up to 100 accounts. Additional accounts can require a fee.
Support Ticket Response Time
SLA of 30 minutesFollowing the submission of your support request to the appropriate department, you will receive the ticket response in 30 minutes.
Software Update & Maintenance for Servers
According to your needs or the priority of security updates, we upgrade the server software. This will enable your server to run new software updates and patches without experiencing any downtime.
Server Hardening, Optimisation, and Security
The members of our technical team are experienced in protecting your servers. Your server will be configured and tweaked with the best security tools and software.
Never-ending Ticket Support
For each of your servers, this plan will include an unlimited number of technical support tickets. In this strategy, we largely support all control panels.
Support for Operating Systems
We support all Linux and Unix operating systems, including RHEL, Centos, Ubuntu, Debian, Cloudlinux, BSD, and others. Windows operating systems are not supported by this plan.
First Server Configuration And Deployment
As per your request, our support staff will set up your new servers’ initial servers. The group will construct and set up your server software at this phase based on your requirements.
Optimising databases with MySql
In this plan, basic MySQL optimisation is included. You might need to buy a different MySQL support package from this site.
Installing Third-Party Software or Scripts
Installations of all third-party control panel plugins and scripts, including CMS, blogs, and forums, will be handled by us. We support ImageMagick, eAccelerator, GD, Curl, FreeType, Zend Optimizer, IonCube, advanced Perl modules, etc.
The server is a very important machine in any organization. This machine stores all the critical data pertaining to your business and also clients.
|No of servers supported||10||20|
|No. Tickets supported||Unlimited||Unlimited|
|SLA||30 min||30 min|
|Cpanel, Plesk, DirectAdmin, CWP|
|Account transfer one account one ticket|
|ThirdParty Installations/Plugins 1 installation 1 ticket.|
|Plain server (Linux/Windows)|
|Initial Setup And Control Panel Installation|
|Server Security And Hardening Services|
|MySql Server And Database Optimization|