{"id":3012,"date":"2020-04-13T21:30:29","date_gmt":"2020-04-13T16:00:29","guid":{"rendered":"https:\/\/www.24x7serversupport.com\/blog\/?p=3012"},"modified":"2020-04-13T21:32:34","modified_gmt":"2020-04-13T16:02:34","slug":"unable-to-activate-domain-in-plesk-the-domain-cannot-be-activated-because-it-was-disabled-by-your-hosting-provider","status":"publish","type":"post","link":"https:\/\/www.24x7serversupport.com\/blog\/unable-to-activate-domain-in-plesk-the-domain-cannot-be-activated-because-it-was-disabled-by-your-hosting-provider\/","title":{"rendered":"Unable to activate domain in Plesk: The domain cannot be activated because it was disabled by your hosting provider"},"content":{"rendered":"\n

Symptoms<\/h2>\n\n\n\n
  1. No backup operations are running.<\/li>
  2. Cannot activate domain in Plesk: Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider. OR Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider.<\/li>
  3. It may not be possible to activate it via CLI as well:<\/li>
  4. plesk bin domain –on example.com

    An error occurred during turning domain on\/off: The domain is suspended because the subscription is still suspended.<\/li><\/ol>\n\n\n\n

    Cause<\/h2>\n\n\n\n

    Unclear.<\/p>\n\n\n\n

    Resolution<\/h2>\n\n\n\n
    1. Connect to a Plesk server via SSH\/RDP<\/li>
    2. Activate domain via CLI, if you did not try it yet:<\/li>
    3. plesk bin domain –on example.com<\/li><\/ol>\n\n\n\n

      If the solution above did not help:<\/p>\n\n\n\n

      activate domain in Plesk database<\/p>\n\n\n\n

      1. Connect to a Plesk server via SSH\/RDP<\/li>
      2. Back up Plesk database<\/li>
      3. Connect to Plesk database<\/li>
      4. Set domain status to active: mysql> update domains set status = 0 where name=’example.com<\/strong>‘;<\/li>
      5. Set webspace status to active: mysql> update domains set webspace_status=0 where name=’example.com<\/strong>‘;<\/li>
      6. To activate domain aliases, find suspended ones and activate them using the value of\u00a0dom_id<\/code>: mysql> select dom_id,displayName from domain_aliases where status!=0;
        +——–+————-+
        | dom_id | displayName |
        +——–+————-+
        | 40\u00a0 \u00a0 \u00a0| example.net |
        +——–+————-+

        mysql> update domain_aliases set status=0 where status=2 and dom_id=40;<\/li>
      7. Log in to Plesk<\/li>
      8. Go to Domains<\/strong> > example.com<\/strong>. Suspend and activate the domain to ensure the issue got fixed.<\/li><\/ol>\n\n\n\n

        If still not fixed then suspend subscription and re-activate it again.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Symptoms No backup operations are running. Cannot activate domain in Plesk: Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider. OR Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider. It may not be possible to activate it via […]<\/p>\n","protected":false},"author":1,"featured_media":3013,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35,37],"tags":[],"class_list":["post-3012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-plesk","category-windows"],"jetpack_publicize_connections":[],"yoast_head":"\nUnable to activate domain in Plesk: The domain cannot be activated because it was disabled by your hosting provider | 24x7serversupport Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.24x7serversupport.com\/blog\/unable-to-activate-domain-in-plesk-the-domain-cannot-be-activated-because-it-was-disabled-by-your-hosting-provider\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unable to activate domain in Plesk: The domain cannot be activated because it was disabled by your hosting provider | 24x7serversupport Blog\" \/>\n<meta property=\"og:description\" content=\"Symptoms No backup operations are running. Cannot activate domain in Plesk: Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider. OR Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider. 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